Frequently Asked Questions
Order
How do I track my order?
After your order is processed, you will receive an email with your tracking link.
What if I ordered the wrong size?
Size mistakes made by the customer are not refundable, so please check the size chart before ordering.
Can I change or cancel my order?
Orders can only be changed or cancelled within 2 hours after purchasing. After that, production begins and we cannot modify the order.
Return & Shipping
Do you offer refunds or returns?
Yes, we accept returns for damaged, defective, or incorrect items. If there is a problem, contact us within 7 days of receiving your order.
How long does shipping take?
Shipping usually takes 7–30 business days, depending on your location. You will receive a tracking number once your order ships.
Do you ship worldwide?
Yes, we ship internationally.
How much is shipping?
Shipping rates are calculated at checkout and depend on your location and the product.
Payment Method
What payment methods do you accept?
We accept debit/credit cards and other secure payment options shown at checkout.
Contact Information
How can I contact support?
Email us anytime at guneemenswear@gmail.com or send us a WhatsApp message to +27 61 668 1383